Shipping Policy
Shipping Policy
Last Updated: 10 February 2026
At SparkBox Studio, all lightboxes are handcrafted to order. Please read the information below for details on processing times, delivery, and returns.
Processing & Dispatch Times
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All products are made to order.
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Production time is typically 5–10 working days, depending on the design and order volume.
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Once your order has been dispatched, you will receive a confirmation email with tracking details.
Shipping Options & Costs
We offer reliable UK shipping via Royal Mail 48:
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£4.99 for 1–2 items
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£6.99 for 3–4 items
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£9.99 for 5–6 items
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All items are carefully packaged to ensure they arrive in perfect condition.
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Estimated delivery: 2–3 working days from dispatch
Delivery & Tracking
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All orders are sent using tracked Royal Mail services.
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Tracking information will be provided once your order has been dispatched.
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If your order has not arrived within the estimated timeframe, please contact us quoting your order number.
Damaged or Lost Shipments
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If your order arrives damaged, please contact us within 48 hours of delivery, including clear photos of the item and packaging.
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If your order is lost in transit, we will investigate with Royal Mail and resolve the issue as quickly as possible.
Customs & Import Taxes (International Orders)
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International customers are responsible for any customs duties, taxes, or import fees that may apply. SparkBox Studio is not liable for delays caused by customs processing.
Returns & Exchanges
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All products are custom-made and personalised.
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Returns are only accepted if an item is faulty or damaged.
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Any issues must be reported within 5 working days of delivery.
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Approved returns must be sent back to the address above.
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Refunds will be issued once the item has been received and inspected.
Contact Us
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For any shipping inquiries, feel free to reach out to us at lawrence@sparkboxstudio.co.uk
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We appreciate your support and look forward to lighting up your space with our unique designs!